FAQ'S
We are a registered independent wholly Australian owned and operated boutique business
DISPATCH:
All the gorgeous candles are made to order (we have some pre-made, but this is limited) and will take 2-3 days to pour & set prior to posting out so please be mindful of this if needing within a certain time frame.
REFUNDS & BROKEN ITEMS:
All care is taken to provide customers with clear, concise information along with photo's showcasing our gorgeous products, please note that we cannot guarantee colouring due to the variations experienced on different devices.
We also take precautions to ensure that your items are delivered to you in full working order (all products are wrapped in honeycomb paper then individually bubble wrapped with the box then filled with biodegradable noodles). All packages are clearly labelled FRAGILE.
We will refund/replace any item that is not in working order or has been broken in transit, but please note in order for a refund/replacement * video evidence of breakage with a time/date stamp will be required - photo's will not accepted.
It is also a requirement if wanting a replacement/refund that any broken items & packaging are taken into your local post office (a case number will be provided as we will lodge a claim with Aust. Post immediately upon being notified of any breakage issues) for Australia Post to clarify and confirm damage caused in transit.
POSTING:
DISPATCH:
All the gorgeous candles are made to order (we have some pre-made, but this is limited) and will take 2-3 days to pour & set prior to posting out so please be mindful of this if needing within a certain time frame.
REFUNDS & BROKEN ITEMS:
All care is taken to provide customers with clear, concise information along with photo's showcasing our gorgeous products, please note that we cannot guarantee colouring due to the variations experienced on different devices.
We also take precautions to ensure that your items are delivered to you in full working order (all products are wrapped in honeycomb paper then individually bubble wrapped with the box then filled with biodegradable noodles). All packages are clearly labelled FRAGILE.
We will refund/replace any item that is not in working order or has been broken in transit, but please note in order for a refund/replacement * video evidence of breakage with a time/date stamp will be required - photo's will not accepted.
It is also a requirement if wanting a replacement/refund that any broken items & packaging are taken into your local post office (a case number will be provided as we will lodge a claim with Aust. Post immediately upon being notified of any breakage issues) for Australia Post to clarify and confirm damage caused in transit.
POSTING:
We offer Australia Wide flat rate post of only $12.95 (regardless of how many candles are bought) with all orders being sent via Australia Post Parcel Post with tracking. All tracking information will be sent to you once your order has been dispatched.
Delivery times will vary depending on location, but most parcels are delivered within 2-5 business days from dispatch.
International post is a flat rate of AUD $36 (regardless of how many candles are bought) and are sent via Australia Post Parcel Post with international tracking.
Where we can we recycle packaging, this helps keep our postage charges low and helps the planet with a little re-use, reduce, re-think and recycle whilst ensuring your goodies arrive safe and sound!
Delivery times will vary depending on location, but most parcels are delivered within 2-5 business days from dispatch.
International post is a flat rate of AUD $36 (regardless of how many candles are bought) and are sent via Australia Post Parcel Post with international tracking.
Where we can we recycle packaging, this helps keep our postage charges low and helps the planet with a little re-use, reduce, re-think and recycle whilst ensuring your goodies arrive safe and sound!
PAYMENTS:
We do accept all credit/debit card payments, Google pay, Apple pay, shop pay + Paypal
FAULTS:
All items sent from our Sydney (Northern Beaches) location with all items being handcrafted & poured, please be mindful of this when buying that they will reflect this. Also, please note that some candles can differ in colour as this is a natural occurrence with wax & oils. If we do miss any faults/issue with your order, please contact us immediately and we will resolve as quickly as possible (please include your order number with any correspondence).
PRIVACY:
Whilst we do collect your personal information for the purpose of processing orders, we in no way share or make this information available to anyone outside of Luxe & Co. Lifestyle.
All personal financial information is securely encrypted during the payment process and we at no time have access to this information.
Your privacy and security whilst dealing with us is of the upmost importance and all steps are taken to protect it.
CANDLE TIPS:
Do not place candles near open windows, air-conditioning units or high draft areas (this will affect the evenness of the burn)
The first burn is critical to prevent tunnelling. Recommended time for first burn is 2-3hrs max (this sets the melt pattern). Soy wax candles are not designed to be lit and left for long periods as they are a softer wax.
Max burn time 3hrs (in one sitting) for the 500ml & 1ltr candles and 1.5hrs for the 250ml.
Trim wick tips after each burn to reduce soot and debris going into candle along with prolonging wick strength.
Do not leave candles unattended. Wait for candles to cool completely before putting lids back on.
The first burn is critical to prevent tunnelling. Recommended time for first burn is 2-3hrs max (this sets the melt pattern). Soy wax candles are not designed to be lit and left for long periods as they are a softer wax.
Max burn time 3hrs (in one sitting) for the 500ml & 1ltr candles and 1.5hrs for the 250ml.
Trim wick tips after each burn to reduce soot and debris going into candle along with prolonging wick strength.
Do not leave candles unattended. Wait for candles to cool completely before putting lids back on.